Shipping Policy
Each piece leaves the studio in individual packaging, fully insured, and tracked. Within the European Union, the price you see is the price you pay — nothing is added at the border.
The studio ships within the European Union. There are no customs formalities and no import charges within the Union — nothing further is due on delivery. Deliveries to Monaco are treated as within the EU.
For orders outside the European Union — including Norway, Switzerland, the United Kingdom, the United States, and other destinations — please write to the studio at ewa@ewasleziona.com. Each delivery is arranged individually so that customs and import duties are handled correctly.
Swedish VAT is included in every price shown. Nothing is added at checkout and nothing is due on delivery within the European Union.
For orders outside the European Union, import duties and taxes are calculated individually and confirmed with you in writing before dispatch.
Ready-made pieces are dispatched within five working days of confirmed payment. You will receive a tracking notification when the piece leaves the studio.
Commission pieces are dispatched according to the timeframe agreed at the proposal stage.
Pieces are shipped via DHL Express with full tracking and signature required on delivery.
Each shipment is insured for the full value of the piece. Until the piece is in your hands it remains the studio's responsibility, and any loss or damage in transit is the studio's to resolve — not yours.
Estimated transit times from Sweden once dispatched:
European Union — 2 to 4 working days
For destinations outside the European Union, transit times are confirmed individually at the time of order.
These are estimates. Customs processing, carrier disruption or circumstances beyond reasonable control may extend them. Where a delivery is delayed, write to the studio and it will be pursued with the carrier. Your statutory rights, including the right to set a further period for delivery and to withdraw if it is not met, remain available in full.
If your piece arrives damaged, write to the studio within 48 hours of delivery. Please keep all packaging and photograph the damage before handling the piece further — this is required for the insurance claim, and reporting promptly protects it. It does not limit your statutory rights.
If tracking shows a piece as undelivered and it cannot be located, the studio will initiate a claim with the carrier and you will receive a full refund. The claim is the studio's to pursue.
The studio will arrange collection and manage the resolution in either case. You will not be left without remedy.